Michael Dove is a member of the PSCU Member Experience organization and leads the Enterprise Process Excellence & Quality team. This team consists of Lean Six Sigma Master Black Belts & the Black Belt Process Engineering team, our Business Transformation Program Managers, Operational Business Intelligence, Operational Governance, Compliance & Quality as well as the Robotic Process Automation Center of Excellence.
PSCU is the nation’s premier payments credit union service organization (CUSO). For more than 40 years, PSCU has partnered with credit unions to help them grow and meet evolving member demands. Leveraging digital technology, PSCU now supports the success of more than 1,500 credit unions, representing more than 5.4 billion transactions annually.
Michael has been at PSCU since 2013, working 23 years with Bank of America prior to that. He is a Certified Six Sigma Master Black Belt, Certified Scrum Master, certified ADKAR Change Manager & International Coaching Federation Associate Certified Coach. After more than four years in the role the enterprise leader for operational excellence at PSCU, Michael and his staff of Master Black Belts & Black Belts have trained over 700+ employees with 200+ of them gaining their certification in Yellow Belt, Lean Specialist or Green Belt, as well as have produced over $>1.2MM of financial value in improvement projects annually.
He is a regular speaker at OPEX Financial Services conferences, including this year’s most upcoming virtual conferences.
He is also very active in PSCU’s Diversity Equity and Inclusion initiative. He is the eastern regional leadership sponsor for PSCU’s Sankofa business resource group, which provides mentoring and access to people of color within the organization. He is also a member of the African American Credit Union coalition.
He received a Bachelor’s degree in Business Management from the University of Phoenix and Master’s degree in Adult Education from the University of South Florida.