Mortgage Loan Officer

Originates mortgage loans, develops referral relationships with realtors, builders, and other sources in order to proactively solicit business, and conducts sales-related activities, in order to meet specific loan volume origination goals. Counsels members, takes applications, conducts preliminary underwriting reviews, gathers initial loan documents to submit loan to processing. Remains in contact with members and realtors to ensure that documents required for processing, underwriting, and closing are secured in a timely manner.  Adheres to all Federal and State laws and regulations governing applicable to the Credit Union, including the Bank Secrecy Act.
Professionalism, discretion, confidentiality and a positive attitude are absolute essentials of the position that supports our FIRST values.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Interviews and assists members. Inputs loan applications into on-line loan system.
2. Delivers required disclosures within 72 hours of application.
3. Develops and continually grows a diverse referral base.
4. Communicates terms and conditions of an approved loan and reviews with member.
5. Communicates with loan processor/closer regarding any outstanding items and/or additional documentation needed.
6. Assists with processing and loan closing coordination with member if necessary.
7. Regular participation in business-related development opportunities and community efforts to promote home ownership.
8. Ensures exceptional member service by maintaining thorough knowledge of lending programs, policies, procedures and regulatory requirements demonstrating a commitment to professional ethics, complying with all Federal and State compliance policies and adhering to HMDA requirements.
9. Represents and promotes the Credit Union professionally and positively within the community.
10. Participates in department staff meetings and attends other meetings, seminars or training.
11. This position requires the employee to register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry (“Registry”) and obtain a unique identifier from the Registry before engaging in mortgage loan originator activities, to maintain and renew that registration on an annual basis, to update registration  information with the Registry on a timely basis, and to provide that unique identifier to consumers as required by applicable SAFE Act regulations, policies and procedures.
12. Complies with the Bank Secrecy Act (BSA).
13. Completes special projects as assigned.

Competencies

1. Superb customer service orientation.
2. Strong numeric ability.
3. Accuracy and attention to detail.
4. Ability to prioritize tasks to meet deadlines.
5. Computer proficiency.  Knowledgeable in MS Office Suite.
6. Stress management/composure.
7. Good listening and communication skills.
8. Honesty and integrity.
9. Teamwork.
10. Ability to professionally compose own correspondence.
11. Valid driver license.

Supervisory Responsibility
This position has no supervisory responsibilities.

Work Environment
This job operates in an office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.  Physical presence in the office setting is required.

Physical Demands
This position requires manual dexterity, the ability to lift and/or move up to 25 pounds. This position requires bending, stooping or standing as necessary. 

Position Type/Expected Hours of Work
Ability to work 40 hours; Monday – Friday.  Periodic overtime may be required. 

Travel
Regular travel throughout the Phoenix metropolitan area and periodic travel within the state of Arizona.

Required Education and Experience

1. Associates degree or Bachelor’s degree preferred.
2. Two years related experience and/or training; or equivalent combination of education and experience.

Preferred Education and Experience

1. Previous Mortgage Loan Officer experience with a credit union highly desirable.

Additional Eligibility Qualifications

1. Multi-lingual capabilities to include Spanish are a plus.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.