SVP/Chief Lending Officer

Position Summary - SVP/Chief Lending Officer

The Chief Lending Officer (CLO) serves as a senior level executive working with the CEO, executive team, and the Board of Directors to develop the strategic vision of TTCU. The CLO is responsible for leading and managing the credit union’s lending operations. The CLO is pivotal in ensuring TTCU’s lending program achieves growth and profitability goals while maintaining the highest level of credit quality and regulatory compliance. The CLO will collaborate with departments throughout TTCU to develop strategies and achieve goals.

Supervises: VP of Loss Mitigation, VP of Lending Services, VP of Mortgage Operations, VP of Indirect Lending, Director of Underwriting, Executive Assistant, and Quality Control Specialists

Essential Job Functions and Responsibilities

Provide strategic leadership of TTCU lending functions. Develop and execute TTCU’s lending strategy in alignment with organizational goals and objectives. Provide visionary leadership to the lending team, fostering a culture of excellence, accountability, and continuous improvement. Monitor market trends and economic conditions to proactively respond to changes that impact lending operations. Evaluate technology trends and recommend options that can increase efficiencies in lending operations and enhance member service.

Effectively manage risk and credit quality in TTCU’s lending operations. Proactively identify, analyze, and manage loan portfolio risks, prioritizing diversification strategies as Credit Manager. Maintain robust credit analysis and risk management practices. Proactively monitor ongoing performance and effectively implement corrective actions to mitigate potential losses. Develop data-driven strategies to improve and maintain high credit quality standards. When appropriate, utilize technology to help meet credit quality standards.

Lead the operational management of lending functions, overseeing all lending activities at TTCU. Ensure efficient and effective loan processing, underwriting, closing, and funding practices. When possible, incorporate technology solutions to increase efficiency. Develop and implement policies and procedures that promote sound lending practices and ensure compliance with all applicable laws and regulations.

Foster an environment of collaboration and team development. Build, lead, and mentor a high-performing, diverse lending team focused on serving members and achieving strong results. Foster an environment of continual learning that encourages professional growth and development. Effectively collaborate and communicate with all TTCU departments ensuring clarity and alignment throughout the organization.

Maintain a strong focus on exceptional member service. Ensure a high level of member satisfaction by always working to delight members. Maintain a relentless focus on gathering member feedback, ensuring member feedback helps drive decisions. Develop and maintain strong relationships with members, potential members, and key stakeholders in the community. Promote TTCU’s lending products and services to increase member engagement.

Lead efforts to surpass strategic goals for lending, including loan growth and profitability targets. Develop and manage the lending budget, ensuring an efficient and intelligent allocation of resources. Provide regular reports on lending activities, loan portfolio performance, and financial results to the CEO, executive team, and the Board of Directors.

Minimum Qualifications

Educational Requirements:  

Bachelor’s degree in Business, Finance, Economics, or other related discipline.

High School Diploma or GED.

Certificates/Licenses:   

Ability to qualify and maintain NMLS License (Nationwide Mortgage Licensing System).

Must have and maintain a valid driver’s license.

Must have a clean driving record; an annual MVR may be pulled to ensure compliance.

Experience

Management experience within a financial institution: 8 Years, Advanced

Extensive knowledge of Mortgage Sales and Service, and Centralized Lending Programs: 8 Years, Advanced

Demonstrated management experience across multiple areas of lending: 4 Years, Intermediate

Experience with business financial analysis, startup proposals, and cash flow analysis: 3 years, Intermediate

Position Competencies

13% - Decision Making: Drawing correct and realistic conclusions and making timely decisions based on available information.

13% - Drives Results: Bottom line oriented, consistently pushing self and others for results. 

13% - Functional Expertise: Possesses a sufficient level of technical and professional skill or knowledge in position-related areas; keeps up with current developments and trends in areas of expertise; actively seeks ways to grow and be challenged using both formal and informal development activities. 

13% - Interpersonal Savvy: Relates well to all kinds of people at all levels, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.

12% - Learning Agility: Open to new ways of thinking; continuously learns new knowledge, skills, and abilities quickly; yet also takes the time to reflect and seek understanding of the broader view and deeper implications.

12% - Organizational Planning & Alignment: Utilizes sound planning principles and practices; implements broad based strategies intended to accomplish medium to long-range goals.

12% - Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; creates competitive strategies and plans.

12% - Vision & Purpose: Communicates a compelling, inspired, and relatable vision and sense of core purpose; is future oriented; talks about possibilities; is optimistic; creates mileposts and symbols to rally support behind the vision; makes the vision shareable by everyone; can inspire and motivate entire units or organizations.

 Additional Requirements

Job Knowledge

• Demonstrates strong, dynamic leadership and able to inspire confidence and respect.

• Ability to independently manage the details of multiple programs and projects, to track activities and meet deadlines.

• Strong attention to detail and the ability to maintain confidential information appropriately and exercise discretion, sensitivity, and tact at all times. 

• Experienced in analytical and strategic thinking, including planning projects, fostering innovation, and resource allocation, with a strong ability to develop creative strategies.

• Intermediate knowledge with Microsoft Office (Word, Excel, PowerPoint, SharePoint, Microsoft Teams, and Outlook).

• Fundamental understanding of contract law.

Interpersonal Skills

• Advanced level of written and verbal communication skills required to effectively interface with members and employees and focus on conflict resolution and positive reinforcement.

• Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches team members to meet high performance standards.

• Ability to create an atmosphere which promotes TTCU’s Core Values by maintaining a high level of personal integrity, presenting a friendly, enthusiastic, and professional demeanor while providing extraordinary service to members and fostering teamwork among employees.

Working Conditions

Routinely perform work indoors in climate controlled private office with minimal noise.

Must be able to perform job functions independently and work effectively either on own or as part of a team. Must be able to plan own work activity as well as the work activity of others. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to interpret detailed graphics and specifications, prepare detailed written reports and to inspect and identify defects not easily identified. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to analyze and troubleshoot complex technical issues. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively manage multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.