Vice President of Retail Services

Are We the Place for You?
Intrepid Credit Union ($311M; Helena, MT) is seeking a VP-Retail Services who will help the credit union continue its growth and commitment to outstanding service. As a service-minded credit union with 6 branches serving 19 counties across Montana (and prominent in the cities of Helena, Bozeman, and Billings), Intrepid boasts an expansive field of membership. This combination of strong resources and tremendous untapped market potential puts the credit union in an ideal position for continued growth. At Intrepid, we have established a culture that is genuine and welcoming. Collaboration is part of our DNA and central to everything we do.

Originally established in 1936 as Helena U.S. Employees Federal Credit Union, Intrepid has remained dedicated to top-of-class service. As the organization’s name changed, the commitment to our growing field of membership never altered. In 2019, the shift to Intrepid Credit Union positioned the credit union to serve an even greater field of membership.

Guided by our mission to “provide for today and protect for tomorrow,” Intrepid Credit Union proudly serves the financial needs of more than 17,000 members by adhering to our core values: Respect, Trust, Integrity, Empathy, and Service.

Located in the heart of Montana, the successful candidate will have the opportunity to live anywhere in our beautiful field of membership, enjoying breathtaking scenery, easy access to the outdoors, and an unparalleled quality of life under the Big Sky.

Is This the Career for You?
The VP-Retail Services will play a critical role in delivering on Intrepid’s commitment to its membership. Responsible for branch operations and service excellence, the VP-Retail Services will establish a sales-as-a-service culture and provide leadership to help the branch network achieve desired results. Your ability to motivate, problem solve, and build effective teams will be vital to your success in this role.

The VP-Retail Services should be someone who is highly adaptable and exhibits a positive attitude towards members and fellow employees while instilling a team atmosphere and spirit of collaboration throughout the branch network. The ideal candidate will have a demonstrated track record of coaching and staff development, providing onsite guidance and coaching to the branch personnel from a sales and service perspective. Along with branch operations, the VP-Retail Services will also oversee the contact center.

With branches across the state of Montana, this role is perfect for someone who enjoys to get on the road and travel, as the VP-Retail Services will serve as a mentor to staff and a direct link from retail operations to senior leadership.

Reporting directly to the CEO, your expertise in retail delivery and execution will be relied upon as Intrepid continues to grow and fulfill its promise to its membership.