Learning and Development Manager

Learning and Development Manager - (Remote/Onsite Hybrid Position)

POSITION PURPOSE

Drives the CU values and philosophy by strengthening a culture of learning and ensuring that all Learning and Development activities are strategically aligned with the organization’s goal. Partners with the leadership team to identify and address employee and organizational development needs. Responsible for ensuring effective training is in place to enable the achievement of desired business results. Conducts needs assessments, designs and develops training programs, and delivers both customized and organization-wide training programs. Measures and tracks the effectiveness of training to ensure a return on investment. 

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Assumes responsibility for supporting, demonstrating and promoting the Credit Union service culture. 

Assumes responsibility for managing the Credit Union Training Programs.

Creates, implements, and facilitates leadership development programs and initiatives.

Serves as relationship manager for Learning and Development contractors, consultants, and vendors.

Manages and administers Learning & Development operational activities:

Responsible for the training rooms from developing the guidelines for usage to scheduling and preparing the physical set-up.  

Assumes responsibility for related duties as required or assigned.

EDUCATION/CERTIFICATION: Bachelor’s degree from an accredited university required. Training certification preferred.

EXPERIENCE REQUIRED: 

• 5 + years of design and delivery of training experience. 
• 3+ years of experience in customer service, retail, sales, training, or financial industry. 
• 2 + years of successful project management experience.

REQUIRED SKILLS: 

• Strong on-time execution skills.
• Ability to build collaborative relationships.
• Ability to positively influence and drive consensus across teams.
• Excellent facilitation and solution-oriented critical thinking skills.
• Attention to details and strong organizational skills.
• Excellent written and verbal communication skills.
• Must be able to use general office equipment and Microsoft Office.