Chief Strategy Officer

Are We The Place For You?
Pasadena Federal Credit Union ($380M, Pasadena, CA) is seeking its next Chief Strategy Officer. Since its founding in 1935, it has grown to serve more than 25,000 members across Pasadena, San Gabriel, Sierra Madre, Covina, Huntington Park, and Glendale. We’ve measured our success based on the well-being of the communities we serve, and we are proud to serve our members with superior service, financial education, investment in our community, and a focus on doing good. In October of 2023, Pasadena Federal Credit Union became community chartered. In March of 2024, we completed a merger with Pasadena Service Federal Credit Union, bringing together two Pasadena credit unions with a combined legacy of over 150 years.

Our headquarters are in Pasadena, California, where we've proudly been recognized as the “Best Credit Union” in the San Gabriel Valley multiple times over the past decade, including consecutive awards from 2019 through 2024. We've also earned the “Best of Pasadena” award for credit unions from Pasadena Weekly. In 2024, we were named the “Favorite Credit Union” in the San Gabriel Valley by the Pasadena Star News and The San Gabriel Tribune. Additionally, DataTrac acknowledged our value to our members by honoring us with their “Great Rate Award” for credit cards, auto loans, certificates, money market accounts, and more.

At Pasadena Federal Credit Union, our mission is to Engage, Educate, and Inspire every community member. We Engage by building meaningful relationships with our members, understanding their unique needs, and providing personalized financial solutions that empower them to achieve their goals. We Educate by offering resources, tools, and guidance to help our members make informed financial decisions, promoting financial literacy, and fostering long-term financial well-being. We inspire by creating a supportive and inclusive environment where members feel valued and motivated to pursue their dreams, knowing they have a trusted partner in us who is committed to their success. Our mission reflects our dedication to being a financial institution and a positive force in our community, helping every member thrive.

Is This the Career for You?
The Chief Strategy Officer (CSO) at Pasadena Federal Credit Union will drive the organization's growth and strategic evolution. This executive will lead the development and execution of strategies that enhance member and employee experiences, strengthen stakeholder engagement, and advance the credit union's community impact. The CSO will foster cultural development and innovation by overseeing member-facing areas such as retail branches, the call center, and business development, ensuring alignment with the credit union’s mission and strategic goals.

This leader will be instrumental in implementing forward-looking strategies, leveraging data-driven insights, technology, and strong vendor relationships to elevate service delivery, operational efficiency, and overall financial performance. The CSO will be a key partner in evaluating and managing vendor partnerships to ensure they align with the credit union's commitment to member service and innovation, fostering relationships that enable enhanced offerings and operational resilience.

Additionally, the CSO will champion efforts to serve the underserved, ensuring Pasadena Federal Credit Union proactively addresses the financial needs of those often overlooked. This includes developing programs that increase accessibility, provide financial education, and strengthen the credit union's role as a vital community resource. Collaborating closely with the President and CEO, the CSO will drive initiatives that support modernization, digital transformation, and enhanced member satisfaction.

In addition to overseeing growth strategy and member services, the CSO will foster a collaborative culture, partnering with all departments to create a seamless experience for members and employees. This individual will also focus on employee development, preparing the team to navigate a rapidly evolving financial landscape. The ideal candidate will be a strategic visionary and inspiring leader capable of advancing the credit union’s goals while embodying its core values. This is a unique opportunity for a dynamic leader to shape the future of Pasadena Federal Credit Union and create lasting value for members, underserved communities, and the broader community.