Michael Hinshaw is the founder and president of customer experience consultancy McorpCX, and recognized on over a dozen "Top Global CX Influencers" lists.
He's also co-author of the best-selling books Experience Rules! The Experience Operating System (XOS) and 8 Keys to Enable It, and Smart Customers, Stupid Companies: Why Only Intelligent Companies Will Thrive, and How to Be One of Them. Michael has been published and quoted in dozens of publications ranging from Harvard Business Review and Fast Company to American Executive, Forbes and Time.
A Teaching Fellow at UC Berkeley’s Lester Center for Entrepreneurship and Innovation at The Haas School of Business, he has consulted for and advised executives at companies such as Best Buy, Microsoft, Merck, and lululemon, as well as for credit union and related institutions such as TruStage, CO-OP Financial Services, CEFCU, First Tech, SECU, Ent, and others.