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Members-Only Event
Thursday, March 20, 2025
12:00 - 1:00 p.m. Eastern Time
Presenter:
Generative AI is poised to transform customer experience by enabling hyper-personalization, predictive analytics, and intelligent automation. This session examines the potential of Gen AI to revolutionize CX strategies, from crafting personalized content to anticipating customer needs and streamlining interactions. Attendees will gain insights into integrating Gen AI into their CX frameworks, addressing ethical considerations, and staying ahead in a rapidly evolving technological landscape.
Key Takeaways:
- What it takes to leverage the power of AI and CX, and steps to take to get ready
- An understanding of the core AI-related capabilities of Leadership, Governance, Individual Competencies, and Technology
- How to Boost CX With AI-Enabled Customer Onboarding
- Where and how AI can help enable humans to better serve customers
- How AI can deliver better CX and create efficiencies across the member journey
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About the Presenter:
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