CEO Institutes

Take Your Place at The Top
As a credit union leader you’re expected to exceed members’ needs, be strong community partners, and meet regulatory requirements—all while keeping your institution financially sound.
As a credit union leader you’re expected to exceed members’ needs, be strong community partners, and meet regulatory requirements—all while keeping your institution financially sound.
MADISON, Wis.—CUES is proud to announce that President/CEO John Pembroke is being recognized for his contributions to the credit union industry as an inductee into the 2021 African American Credit Union Coalition’s (AACUC) Hall of Fame. He and four other industry leaders will be recognized in a ceremony happening online on March 1.
Pembroke joined CUES in 2013 as SVP/Chief Operating Officer, and was named President/CEO in 2015. He has been instrumental in developing and launching a new direction in CUES’ strategy, branding, membership, and culture.
Pembroke received his first exposure to the industry during a high school internship at the credit union at his church. He has been an avid supporter of the AACUC and their mission since his tenure as Chief Marketing Officer at PSCU. This support continues with CUES, which provides complimentary memberships to participants in the AACUC’s mentorship program, offering them access to top professional development tools.
“The AACUC has done great things for credit unions, and as a product of the industry myself, I’m beyond honored to be recognized in this way,” said Pembroke. “Congratulations go out my fellow 2021 inductees, as well.”
Learn more about the AACUC at aacuc.org and register to attend the Hall of Fame ceremony here.
Learn more about CUES at cues.org.
CUES is the leading Talent Development solutions provider for credit unions in North America. We educate, develop and support credit union CEOs, executives, directors, and emerging leaders through partnerships with premier business schools, live and online events, digital learning, networking, and premium content. With over 28,000 members and growing, we measure success one leader at a time.
Connect with CUES at CUES.org and on LinkedIn, Facebook, Twitter, and Instagram. For daily insights on issues impacting credit unions visit CUmanagement.com.
ABOUT AACUC: Founded in 1999, AACUC has grown and is ever changing to meet the needs of the dynamic credit union community which it serves. It has become an all-encompassing organization for individuals (professional and volunteers) in Credit Unions, Insurance, Regulators, Consultants and other entities in the credit union industry.
Affiliation with AACUC offers a unique opportunity to influence and shape the credit union movement and its governmental affairs. AACUC promotes personal and professional growth of its members as well as collectively articulating concerns and advocating resources to improve economic development of surrounding communities that are often under-served by majority financial institutions.
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Note to Editor: Photo attached
Caption: John Pembroke, CUES President/CEO
Panelists from State National Companies discuss how a culture of innovation has allowed State National to deliver exceptional service and an elevated client experience. During this discussion, the panel will address how technology influences customer satisfaction both for State National and for credit unions.
Voted one of the Top 15 Business Growth Experts to watch by Currency Fair, Meridith Elliott Powell is an award-winning author, keynote speaker and business strategist. With a background in corporate sales and leadership, her career expands over several industries including banking, healthcare and finance. Meridith worked her way up from an entry-level position to earn her seat at the C-Suite table. She is Certified Speaking Professional, a designation held by less than twelve percent of professional speakers, and a member of the prestigious Forbes Coaching Council.
She has a cutting-edge message, rooted in real-life examples and real-world knowledge. She is the author of four books, including Winning In The Trust & Value Economy (a finalist in the USA Best Book Awards) and her latest Own It: Redefining Responsibility – Stories of Power, Freedom & Purpose about how to build cultures the inspire ownership at every level to create profits at every turn. Meridith writes, speaks and is passionate about helping her clients understand everything they need to know about how to make this economy start working for them.
High energy and highly interactive, Meridith’s message will help leaders and business owners learn the new rules of success today. Including how today’s economy has changed, how that has changed today’s customers and employees, and specifically how that impacts your business.
In her highly engaging delivery style, Meridith shows her audiences how to attract more business, retain top talent, and leap into position to win in this new economy. No walking on coals, no breaking boards, just real-life strategies you can put into place first thing Monday morning.
Whole industries are being upended by nimbler, customer-focused tech companies. Credit unions are not immune. In fact, credit unions are facing the greatest existential threat since Friedrich Wilhelm Raiffeisen and Hermann Schulze-Delitzsch pioneered the first true credit unions in Germany in the 1850s. The best way to face that threat is through innovation. The good news, is that innovation is open to anyone that chooses to adopt it. You just need a framework to get started. In this practica...
If you've ever hired any kind of coach, you know they help their clients set and achieve goals, work through obstacles, and make major life shifts. As dedicated as credit unions are to helping members succeed financially, they're perfectly positioned to incorporate the elements of coaching into member service interactions. This session delves into how your credit union can differentiate its service experience through popular coaching techniques and rise above the competition!
Charles O'Reilly has taught at UC Berkeley, UCLA, Columbia, and the Harvard Business School. He has published over 100 papers and three books. Several of his papers have won awards (e.g, The Administrative Science Quarterly Scholarly Contribution Award in 1995 and 1998; The California Management Review Accenture Award in 1996 and 2009).
He has been given the Distinguished Scholar Award by the Academy of Management and the Organizational Behavior Division Lifetime Achievement Award in 2010. In 2001 he was given the Distinguished Teaching Award for MBA teaching at Stanford Graduate School of Business.
He has consulted for a variety of public and private firms in the U.S., Europe, Africa, and Asia. He also has developed, directed, and taught in executive programs for senior managers in innovation, technology, leadership, change, and human resources.